Terms & Conditions

01Who we are

Advanced Wellness Ltd (company number 17100614), trading as vFlow, provides IV wellness treatments through our clinic and partner gym and sports centre locations across the UK. In these terms, "we", "us" and "vFlow" mean Advanced Wellness Ltd, and "you" means the person booking or receiving a treatment.

02Accepting these terms

By booking an appointment, using our website, or receiving a treatment from us, you agree to these terms. If you don't agree with something here, please raise it with us before booking, or don't proceed with treatment.

03Who can use our services

Our treatments are for adults aged 18 or over. We may ask for proof of age. We reserve the right to decline treatment to anyone where our clinician assesses, on clinical grounds, that treatment isn't appropriate — including where you haven't disclosed accurate health information, or where a screening reveals a contraindication.

04The service we provide

vFlow provides intravenous administration of fluids, vitamins, minerals and related formulations, assessed and prescribed by a registered independent prescriber and administered by a trained, registered healthcare professional. This is a clinical procedure, not a lifestyle treatment handed out without assessment — every client is individually screened before anything is prepared.

Our services are intended to support hydration, wellbeing and recovery. They are not a substitute for medical advice, diagnosis, or treatment of any underlying medical condition. If you have a specific health concern, please see your GP or an appropriate specialist.

05Booking & consultation

Every first appointment includes a full health screening with a registered prescriber, and returning clients complete a shorter check-in at each visit. We may ask you to complete a health questionnaire before your appointment. Treatment will only proceed once our prescriber is satisfied it's appropriate for you.

06Pricing & payment

Prices for our treatments are shown on our website or confirmed at the point of booking, and include VAT where applicable. When you book online, you pay a deposit to secure your appointment, and the remaining balance is due on the day, after your suitability check. Your exact deposit and balance are shown before you pay. Payment is taken by card, contactless or digital wallet. If our clinician decides on the day that treatment isn't suitable for you, your deposit is refunded in full. We reserve the right to change our prices, but any change won't affect a booking you've already confirmed and paid for.

07Cancellations & rescheduling

You may cancel or reschedule your appointment free of charge with at least the notice period shown when you book and in your confirmation email. Cancellations or no-shows with less notice than this may mean the deposit taken at the time of booking is kept, to cover the clinician time reserved for you. We'll always confirm the specific policy that applies at the time you book.

We may need to cancel or reschedule your appointment — for example, if our clinician assesses on the day that treatment isn't appropriate, or due to circumstances outside our control. Where we cancel, you won't be charged, and we'll help you rebook as soon as possible.

08Your right to cancel

If you book online or by phone, this is generally treated as a "distance contract" under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which normally gives you a 14-day cooling-off period. However, contracts for health services provided by a health professional to assess, maintain or restore health are treated differently under these regulations, and once a treatment has been carried out with your express consent and full knowledge that you’re giving up your cancellation right, that right typically no longer applies to the service already provided.

When you book, we'll ask you to confirm that you want your appointment to go ahead, including where it falls within 14 days of booking. Nothing in these terms affects your statutory rights as a consumer.

09Your responsibilities

• Give us accurate, complete information about your health, medications and any relevant conditions at every screening — this is the main way we keep you safe.
• Tell us immediately if anything changes between booking and your appointment.
• If you're a competitive athlete subject to anti-doping testing, tell us, and check your own governing body's rules on IV treatments before booking.
• Follow any aftercare guidance given by your clinician.
• Arrive in good time, and let us know as early as possible if you need to cancel or reschedule.

10Consent & clinical safety

You'll be asked to give informed consent before any treatment, after your clinician has explained what's involved and answered any questions. You can withdraw consent and stop treatment at any point, including once an infusion has started. Full detail on consent and the risks involved is set out in our Clinical Consent & Disclaimer (see our Compliance page).

11Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t legally be limited or excluded, including your statutory rights under the Consumer Rights Act 2015.

Subject to that, we won't be liable for indirect or consequential losses, or for outcomes arising from inaccurate health information you've given us. We carry medical malpractice and public liability insurance appropriate to our services.

12Complaints

If you're unhappy with any part of your experience, please contact us using the details below and we'll investigate promptly and fairly. We take every complaint seriously, and any related to clinical care are reviewed as part of our clinical governance process.

13Intellectual property

All content on our website — including text, graphics, and the vFlow name and branding — belongs to Advanced Wellness Ltd or our licensors, and may not be copied or reused without our permission.

14General terms

• Force majeure: we're not responsible for delays or cancellations caused by events outside our reasonable control.
• Third-party links: our site may link to other websites; we're not responsible for their content or practices.
• Changes to these terms: we may update these terms from time to time. The version in force is the one published on our website at the time of your booking.
• Governing law: these terms are governed by the laws of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

15Contact

Questions about these terms can be sent to hello@vflowhealth.co.uk.