Complaints Procedure
How to raise a concern or complaint about vFlow services.
How to Raise a Concern
If you have a concern about your experience with vFlow, please contact us in the first instance by email at complaints@advancedwellness.co.uk. We aim to acknowledge all complaints within 2 working days.
What to Include
Please include your full name, booking reference (if applicable), date of appointment, a clear description of your concern, and your preferred contact method.
Investigation
We will investigate your complaint thoroughly and fairly. We aim to provide a full response within 14 working days. Complex complaints may take longer; we will keep you informed of progress.
Escalation
If you are not satisfied with our response, you may escalate your complaint to our senior management team. Contact details will be provided in our initial response.
Clinical Concerns
If your complaint relates to clinical care or safety, it will be reviewed by our clinical oversight team. We take all clinical concerns seriously and will investigate thoroughly.
Contact
Complaints: complaints@advancedwellness.co.uk | General enquiries: info@advancedwellness.co.uk | Advanced Wellness Ltd, Preston, UK