Frequently Asked Questions
Answers to common questions about vFLOW IV wellness services, reservation requests, suitability and safety.
What is IV wellness support?
IV wellness support involves the intravenous administration of fluids and vitamins. It is a wellness support service only and is not a medical treatment. It does not claim to cure, treat or prevent any disease or medical condition.
Is IV wellness suitable for everyone?
No. All services are subject to mandatory health screening and suitability assessment. Treatment may be declined if our clinical team determines it is not suitable for you. Always consult your GP if you have medical concerns.
What happens during the reservation request process?
You choose a preferred location, date, time and service. The vFLOW team then contacts you to confirm availability and finalise the appointment. Health screening, consent and suitability checks are completed before treatment.
Who administers the treatments?
All sessions are administered by trained professionals. We maintain clear consent records and structured appointment workflows.
Can treatment be declined?
Yes. Treatment may be declined for any attendee if our clinical team determines it is not suitable. This does not automatically stop other attendees in the same reservation from proceeding if they are suitable.
Is this a substitute for medical advice?
No. vFlow IV wellness services are not a substitute for professional medical advice, diagnosis or treatment. Always consult your GP or healthcare provider for medical concerns. This is not emergency medical care.
How does payment work?
After our team confirms the appointment details, we send a reservation-level payment request. One payer can pay for all attendees, while each attendee still has their own clinical screening and consent workflow.
How do I cancel or reschedule?
Please contact us as soon as possible if you need to cancel or reschedule. Cancellation and rescheduling policies are set out in our Terms of Service.
What if I have a medical condition?
You must disclose all relevant medical conditions during health screening. Treatment may be declined if unsuitable. Always consult your GP before booking if you have any medical concerns.
How do I make a complaint?
Please see our Complaints Procedure page for details on how to raise a concern or complaint.
vFlow IV wellness services are wellness support services only. We do not claim to cure, treat or prevent any disease or medical condition. All services are subject to suitability assessment and may be declined. Not a substitute for professional medical advice. Always consult your GP for medical concerns.